Help & FAQs
Use this page to find answers to any questions you have about AmourToy’s customer service
Your FAQs answered
From placing and tracking your order to returning an item, we’ve got you covered. If you can’t find what you’re looking for here, please contact us.
FAQs about delivery
What are the delivery costs and options?
We offer a number of delivery options which vary in cost depending on how quickly you want your order to arrive. Free delivery is available on orders over $150.
You’ll always be able to choose a delivery option and see its cost before completing your order.
Please see our Delivery page for more details.
Which countries do you deliver to?
Here’s the list:
European countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Switzerland, Turkey.
Rest of world countries: Brazil, Falkland Islands, Hong Kong, Israel, Japan, Singapore, India.
Is your packaging discreet?
What if I'm not home when my order arrives?
If you’re out when your package is delivered, your mail person will find a safe place to leave your parcel. If they are not able to leave the parcel in a safe place then you will either receive an email explaining the next steps or you will receive a card through the letterbox. If your parcel is sent to a local delivery office, then that will be held for 10 days before being returned to us. Don’t forget to take the delivery notification (collection card if applicable, SMS, email) and some photo ID registered to your delivery address when you collect your order in person.
Can I track my order?
Yes. Our delivery partners offer order tracking as standard. You will receive information via email on how to track your order once your order is dispatched..
What should I do if my order hasn't been delivered yet?
If your order still hasn’t arrived, or you can’t locate your delivery, please contact us within 14 days of your estimated delivery date, otherwise we will not be able to process your claim for the order not being received.
FAQs about orders and payment
Which payment options are available?
How do I cancel an order?
Please note that once an order has been placed, we are unable to accommodate any changes or cancellations. However, you can easily return the item to us. Visit our order returns page.
Thank you for your understanding.
FAQs about privacy and security
Is it safe to order online from AmourToy?
What is your Privacy Policy?
How does AmourToy use my data?
Can’t find what you need on this page? Then please contact us and we will be more than happy to help. We aim to reply to all messages as quickly as possible but please bear with us during busy times.